A Seamless Experience with Silk Way West
Online Booking FAQ Guide
Silk Way West’s online booking feature, available through Global Feeder Services e-services, allows forwarders and sales agents to manage cargo inquiries and bookings in a streamlined, efficient manner. With quick booking options via Nexus on Silk Way West’s site or through your WebCargo Portal, users can receive immediate booking confirmations and flight details.
Online Booking Key Features
Weight & Size Limits:
CO2 Footprint Calculator
Real-Time Tracking
Effortless e-Claims
Silk Way West’s e-booking is accessible via the Nexus portal on their website. If you use WebCargo, you can book directly through your existing portal as well.
Absolutely! Both Silk Way West and Global Feeder Services provide real-time tracking for your shipment’s current status. You can rest assured that your cargo is always within reach.
Reach out to us! We’ll help activate your IATA number with WebCargo to ensure seamless booking access.
Absolutely! Silk Way West and Global Feeder Services provide real-time tracking for your shipment’s current status. You can rest assured that your cargo is always within reach.
There are a few reasons flights or rates may not appear:
– Size and weight limits: Your shipment dimensions or weight may exceed the limits allowed for online booking, so no flights are shown.
– Available space: If a flight has no available space for your shipment, it won’t be displayed.
– Flight status: Sometimes, scheduled flights may not appear due to rescheduling, cancellation, or delays in system updates. For example, a flight may be visible in the morning but disappear later due to an automatic update delay.
Try these steps if you don’t see an option:
– Contact your sales rep: A quick call can help. Our team can assign an AWB and complete the booking manually, even overriding certain limits if needed.
– Adjust your request: Small changes, like adjusting the dimensions slightly or choosing a different day, might bring up new options. However, ensure your final shipment aligns with the requirements to avoid rejections.
– Check the route: Flights with layovers or stops may not show up for direct searches. For instance, a JFK-GYD flight might route through TLV (JFK-TLV-GYD). Contact us to book these complex routes.
Note: We’re working to ensure that future platform updates display all available routes, including multi-stop flights.
Here’s an overview of the current booking rules:
– Flight level rules: These set limits on maximum weight the system can accept for online bookings, even if the flight isn’t at capacity. For example, max weight is 15,000kg and max volume is 75m³. Contact us to book if your shipment exceeds these.
– Shipment level rules: These define the allowable size and weight for individual pieces and total shipment weight. Large or dense items may require additional chargeable weight calculations beyond the system’s capacity. Examples include bulky, lightweight items like comforters or heavy, dense items needing special loading considerations.
Current shipment limits: Max height: 230cm, Max width: 230cm, Max length: 305cm, Max weight: 5,000kg
Silk Way West’s e-Claim feature is just a few clicks away. File an e-Claim directly through their website, and their team will handle the rest.