Last updated July 24, 2026
This Privacy Policy explains how Global Feeder Services Holding, LLC, doing business as Global Feeder Services, referred to as “Global Feeder Services,” “GFS,” “we,” “us,” or “our,” collects, uses, stores, discloses, and otherwise processes personal information when you use our websites, services, and communication channels.
This Privacy Policy applies when you:
- visit global-feeder.com or another website that links to this Privacy Policy;
- submit a contact form or request information;
- request a freight rate, quotation, booking, or transportation service;
- use or access booking, cargo tracking, or other online tools;
- join a commercial, charter, VIP, email, or marketing list;
- consent to receive SMS or MMS text messages;
- communicate with our commercial, charter, customer service, accounting, or other teams; or
- otherwise interact or conduct business with us.
In this Privacy Policy, our websites, forms, communication channels, and related services are collectively referred to as the “Services.”
By accessing or using the Services or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
If you have questions about this Privacy Policy, contact us at info@global-feeder.com.
1. Personal information we collect
The personal information we collect depends on how you interact with us and which Services you request or use.
Personal information you provide
We may collect personal information that you voluntarily provide when you submit a form, contact us, request a quote, request or make a booking, subscribe to communications, or otherwise interact with us.
This information may include:
- first and last name;
- business or organization name;
- job title;
- email address;
- telephone or mobile phone number;
- mailing or business address;
- billing and payment-related information, when applicable;
- origin and destination information;
- shipment and cargo information;
- commodity descriptions;
- shipment dimensions, weight, quantity, and handling requirements;
- route, schedule, carrier, and service preferences;
- booking, air waybill, tracking, reference, or account numbers;
- information contained in inquiries, messages, documents, or attachments;
- information about the services in which you are interested;
- communication and marketing preferences;
- records of email or SMS consent;
- records of opt-out and unsubscribe requests;
- customer service and support records; and
- other information you voluntarily provide.
You are responsible for ensuring that the information you provide is accurate, current, and complete.
Please do not submit sensitive personal information that is not reasonably necessary for your inquiry, shipment, booking, or requested service.
Information collected automatically
When you visit or use our Services, we and our service providers may automatically collect certain technical, device, and usage information.
This information may include:
- Internet Protocol address;
- browser type and version;
- operating system;
- device type;
- device and advertising identifiers;
- language preferences;
- referring and exit pages;
- pages, links, and content viewed;
- dates and times of visits;
- approximate geographic location derived from an Internet Protocol address;
- Internet service provider or mobile carrier;
- website interactions and usage activity;
- error reports and diagnostic information; and
- cookie, pixel, tag, and similar technology identifiers.
We may associate automatically collected information with other information we maintain about you.
Information from third parties
We may receive information from third parties that support our transportation, logistics, commercial, marketing, and business operations.
These third parties may include:
- airlines and air cargo carriers;
- general sales agents;
- interline partners;
- freight forwarders;
- cargo terminals;
- ground handling providers;
- trucking and delivery providers;
- customs brokers;
- booking and cargo tracking platforms;
- customer relationship management providers;
- analytics and advertising providers;
- email and telecommunications providers;
- business partners;
- fraud prevention and security providers; and
- publicly available sources.
The information we receive depends on your interactions with the third party, the Services involved, and the permissions you have provided.
2. How we use personal information
We may use personal information for the following purposes.
Providing requested information and Services
We may use personal information to:
- respond to inquiries;
- provide freight rates and quotations;
- provide route and schedule information;
- process, coordinate, and manage bookings;
- arrange transportation and logistics services;
- provide shipment and cargo tracking information;
- communicate about cargo acceptance and handling requirements;
- provide documents and service information;
- manage customer and business relationships; and
- fulfill other requests.
Operational communications
We may use personal information to send communications concerning:
- quotes and bookings;
- flight schedules and availability;
- shipment status;
- route or schedule changes;
- delays and disruptions;
- cargo handling;
- documentation requirements;
- account or billing matters;
- service updates;
- customer support; and
- other administrative, transactional, or operational matters.
Marketing and promotional communications
When permitted by applicable law and consistent with your communication preferences, we may use personal information to send:
- company news and announcements;
- service information;
- available routes and schedules;
- commercial and charter availability;
- price or rate information;
- promotional offers;
- event information;
- VIP communications;
- email newsletters; and
- SMS or MMS marketing communications.
Where consent is required, marketing communications will be sent only after the required consent has been provided.
Improving our Services
We may use information to:
- understand how visitors use our website;
- evaluate website and campaign performance;
- improve our forms, content, tools, and Services;
- develop new services and features;
- measure customer engagement;
- conduct internal analysis and reporting; and
- improve customer support and communications.
Security and legal compliance
We may process personal information to:
- maintain the security and operation of our Services;
- prevent, detect, investigate, and address fraud or misuse;
- protect our systems, customers, partners, personnel, and business;
- comply with aviation, transportation, customs, trade, safety, and security requirements;
- comply with applicable laws and regulations;
- respond to subpoenas, court orders, governmental requests, and other legal processes;
- enforce agreements, policies, and terms;
- resolve disputes; and
- establish, exercise, or defend legal claims.
With your consent
We may use personal information for another purpose that is disclosed to you when the information is collected or for which you provide consent.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before the consent was withdrawn.
3. When and with whom we disclose personal information
We may disclose personal information in the circumstances described below.
Service providers
We may disclose personal information to vendors, contractors, consultants, and service providers that perform services for us or on our behalf.
These providers may include providers of:
- website hosting and maintenance;
- cloud storage;
- customer relationship management systems;
- booking and cargo tracking systems;
- email delivery;
- SMS and telecommunications services;
- customer support;
- analytics and reporting;
- advertising and marketing technology;
- cybersecurity and fraud prevention;
- accounting and payment processing;
- legal and compliance services; and
- other business support services.
Service providers may process personal information only as reasonably necessary to provide services to us and subject to applicable contractual, confidentiality, and legal obligations.
Transportation and logistics participants
When reasonably necessary to respond to an inquiry, prepare a quote, arrange transportation, manage a booking, or provide a requested service, we may disclose relevant information to:
- airlines and air cargo carriers;
- general sales agents;
- interline partners;
- freight forwarders;
- cargo terminals;
- ground handling providers;
- trucking and delivery providers;
- customs brokers;
- warehouses;
- airport authorities;
- governmental and regulatory authorities; and
- other transportation or logistics participants.
We disclose only the information reasonably necessary for the applicable transaction or service.
Analytics and advertising providers
We may disclose certain website, device, usage, cookie, or interaction information to analytics and advertising providers to:
- measure website traffic;
- understand website usage;
- evaluate campaign performance;
- improve our marketing; and
- deliver or measure advertising.
This category does not include mobile phone numbers, SMS opt-in data, or text messaging consent.
Legal and safety purposes
We may disclose personal information when we reasonably believe disclosure is necessary to:
- comply with applicable law or legal process;
- respond to a lawful governmental request;
- comply with aviation, transportation, customs, trade, security, or safety requirements;
- enforce our agreements, policies, or terms;
- prevent, investigate, or address fraud, security incidents, or unlawful activity;
- protect the rights, property, safety, or security of GFS, our customers, our partners, or others; or
- establish, exercise, or defend legal claims.
Business transactions
Subject to the SMS-specific restrictions described in this Privacy Policy, personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, change of control, or other business transaction.
Any successor that receives personal information will be required to process it in accordance with applicable law and any commitments that continue to apply.
With your direction or consent
We may disclose personal information when you direct us to do so, request the disclosure, or provide consent.
Restrictions concerning mobile information
Notwithstanding anything else in this Privacy Policy, mobile phone numbers, text messaging originator opt-in data, and messaging consent will not be sold, rented, transferred, or shared with third parties, affiliates, lead generators, advertisers, or other organizations for their marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for marketing or promotional purposes.
This restriction does not prevent us from using telecommunications carriers, messaging platforms, customer support providers, and other service providers solely to support the delivery, administration, security, and operation of our text messaging program.
These service providers may process mobile information only as necessary to perform services on our behalf and may not use the information for their own marketing or promotional purposes.
4. SMS and text messaging privacy
Global Feeder Services Holding, LLC may collect your mobile phone number when you submit a contact, quote, booking, service request, or SMS subscription form through our website and separately select the applicable SMS consent checkbox. Informational SMS consent and marketing SMS consent are collected separately.
Providing a mobile phone number without selecting the applicable SMS consent checkbox does not enroll you in a recurring SMS messaging program.
Types of text messages
Depending on the consent you provide and your relationship with GFS, text messages may include:
- responses to inquiries;
- quote and booking follow-ups;
- booking confirmations;
- flight schedule and availability information;
- shipment and cargo updates;
- route, service, or operational notices;
- customer support communications;
- commercial or charter availability;
- rate and price updates;
- company news;
- event information; and
- marketing and promotional offers.
Informational text messages will be sent only when you have separately consented to receive informational SMS communications through the applicable website form.
Marketing and promotional text messages will be sent only when you have separately and expressly consented to receive marketing and promotional SMS communications.
Consent to informational SMS messages does not constitute consent to marketing SMS messages. Consent to marketing SMS messages does not constitute consent to informational SMS messages. Messages may be sent using automated technology.
Message frequency and charges
Message frequency varies depending on your interactions with GFS and the types of communications you have requested.
Message and data rates may apply according to your wireless carrier and mobile service plan.
GFS does not charge a separate fee for participation in its text messaging program, but your wireless carrier may apply messaging, data, or other charges.
Voluntary consent
Consent to receive marketing or promotional text messages is not a condition of purchasing or receiving goods or services from Global Feeder Services.
Opting out
You may revoke your consent and opt out of text messages at any time by replying STOP.
You may also use another word or phrase that reasonably communicates your desire to stop receiving messages, including:
- QUIT;
- END;
- REVOKE;
- OPT OUT;
- CANCEL; or
- UNSUBSCRIBE.
You may also submit an opt-out request by contacting us at info@global-feeder.com or +1 (954) 809-3799.
After submitting an opt-out request, you may receive one non-promotional message confirming that your request has been processed.
Unless you subsequently provide new consent, no further messages covered by the revoked consent will be sent.
Help and support
For assistance with the text messaging program, reply HELP to any message.
You may also contact us at:
Email: info@global-feeder.com
Phone: +1 (954) 809-3799
Mobile information and consent
Global Feeder Services does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties, affiliates, lead generators, advertisers, or other organizations for their marketing or promotional purposes.
Mobile information may be disclosed only to service providers that support the delivery, administration, security, and operation of our text messaging program, including telecommunications carriers and messaging platform providers.
These service providers may process mobile information only as necessary to provide services on our behalf and may not use the information for their own marketing or promotional purposes.
SMS consent is provided specifically to Global Feeder Services Holding, LLC and is not transferable to another business, affiliate, partner, advertiser, lead generator, or other organization.
SMS records and retention
We may retain mobile information and records of consent for as long as reasonably necessary to:
- operate and administer the text messaging program;
- provide requested communications;
- document when, where, and how consent was obtained;
- document and honor opt-out requests;
- comply with legal and regulatory obligations;
- resolve disputes; and
- establish, exercise, or defend legal claims.
When mobile information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, except where continued retention is required or permitted by law.
Carrier disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to the availability and operation of wireless networks, telecommunications systems, messaging providers, and supported mobile devices.
Delivery of every message is not guaranteed.
5. Email and other marketing communications
You may unsubscribe from promotional emails at any time by:
- using the unsubscribe link included in an email; or
- contacting us at info@global-feeder.com.
After unsubscribing from promotional emails, you may continue to receive non-promotional communications concerning:
- active inquiries;
- quotes and bookings;
- shipments and cargo;
- customer support;
- account or billing matters;
- administrative matters;
- security;
- legal requirements; and
- an existing business relationship.
Opting out of email marketing does not automatically opt you out of SMS communications. Each communication channel must be managed separately.
6. Cookies and similar technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to:
- operate and secure our website;
- remember preferences;
- understand website activity;
- analyze traffic and usage;
- improve our content and Services;
- measure advertising and marketing performance;
- prevent fraud and misuse; and
- support advertising activities.
Some technologies may be necessary for the website to operate. Others may be used for analytics, personalization, or advertising.
You may be able to manage cookies through your browser settings or through a cookie preference tool made available on our website.
Disabling certain cookies may affect the availability or functionality of parts of the Services.
7. Third-party websites and services
Our Services may contain links to or integrations with third-party websites, platforms, and services, including:
- airline websites;
- booking platforms;
- cargo tracking systems;
- payment providers;
- partner websites;
- social media services; and
- external applications or tools.
Third-party services operate under their own terms and privacy policies.
We do not control and are not responsible for the privacy, security, availability, or data-handling practices of third parties.
You should review the privacy policy and terms of each third-party service before providing personal information.
8. International processing and transfers
Because GFS provides transportation and logistics services involving international destinations, carriers, customers, and partners, personal information may be processed or accessed in countries other than the country in which it was originally collected.
Those countries may have privacy and data protection laws that differ from the laws in your location.
Where required by applicable law, we will take reasonable steps designed to protect personal information transferred or processed internationally.
9. How long we retain personal information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
The appropriate retention period may depend on:
- the nature and sensitivity of the information;
- the purpose for which it was collected;
- an active inquiry, quote, booking, shipment, or business relationship;
- contractual obligations;
- accounting and tax requirements;
- aviation, transportation, customs, trade, and security requirements;
- regulatory and reporting obligations;
- applicable statutes of limitation;
- security and fraud prevention needs;
- the need to resolve disputes or enforce agreements; and
- the need to document consent and communication preferences.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
If immediate deletion is not technically possible, such as when information is stored in a backup archive, we may isolate the information from further active use until deletion is possible.
10. How we protect personal information
We use reasonable administrative, technical, physical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, destruction, or loss.
However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure.
You provide and transmit personal information electronically at your own risk.
11. Privacy rights and choices
Depending on your location and applicable law, you may have rights concerning your personal information.
These rights may include the right to:
- request information about the personal information we collect and process;
- request access to personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent;
- opt out of marketing communications;
- opt out of certain sales, sharing, or targeted advertising activities;
- request a portable copy of certain information; and
- appeal a decision concerning a privacy request.
These rights are not absolute and may be subject to exceptions, limitations, verification requirements, and other conditions under applicable law.
To submit a privacy request, contact us at info@global-feeder.com.
We may request information reasonably necessary to verify your identity, authority, and the scope of your request.
Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you.
We will not unlawfully discriminate against you for exercising rights provided by applicable privacy law.
12. Information concerning minors
Our website and Services are intended for businesses and adults.
We do not knowingly collect personal information from or market our Services directly to children under 18 years of age.
If you believe that a person under 18 has provided personal information to us without appropriate authorization, contact us at info@global-feeder.com.
We will review the request and take appropriate steps, which may include deleting the information.
13. Do-not-track and browser preference signals
Some web browsers, mobile operating systems, and applications provide do-not-track settings or similar privacy preference signals.
Because there is not a single uniform standard governing all such signals, our website may not respond to every signal.
Where applicable law requires us to recognize a particular browser-based opt-out preference signal, we will process that signal as required by law.
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in:
- our Services;
- our business practices;
- technology;
- legal or regulatory requirements;
- telecommunications requirements; or
- other relevant circumstances.
The updated version will be identified by the “Last updated” date at the beginning of this Privacy Policy.
Unless another effective date is stated, changes become effective when the updated Privacy Policy is posted on our website.
If required by law, we may provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
15. Contact us
If you have questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
Global Feeder Services Holding, LLC
Doing business as Global Feeder Services
1100 Lee Wagener Blvd, Suite 210
Fort Lauderdale, FL 33315
United States
Email: info@global-feeder.com
Phone: +1 (954) 809-3799